Terms of Service

1. Acceptance of Terms

By accessing or using the Spark AI Platform and related services provided by Spark Technologies ("Spark AI," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

These terms apply to all users, including enterprise customers, partners, and website visitors.

2. Description of Services

Spark Technologies provides enterprise AI systems for infrastructure monitoring, automation, and operational intelligence. Our services include:

• Access to the Spark AI Platform
• AI-powered monitoring and analytics systems
• Computer vision and predictive analytics solutions
• Technical support and consultation services

Services are provided "as is" and may be modified, updated, or discontinued at our discretion.

3. User Responsibilities

You agree to:

• Provide accurate and complete information when registering or requesting services
• Maintain the security of your account credentials
• Use our services in compliance with applicable laws and regulations
• Not misuse, reverse engineer, or attempt unauthorized access to our systems
• Not use our services for unlawful, harmful, or fraudulent purposes
• Notify us immediately of any security breaches or unauthorized use

4. Intellectual Property

All content, technology, software, designs, trademarks, and materials provided through our services are the property of Spark Technologies or its licensors and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use our services for their intended purpose. You may not copy, modify, distribute, sell, or lease any part of our services or software without prior written consent.

5. Data and Privacy

Your use of our services is subject to our Privacy Policy. By using our services, you consent to our collection and use of data as described in the Privacy Policy.

For enterprise deployments, data handling terms are governed by separate agreements and service level agreements (SLAs).

6. Service Availability

We strive to provide reliable, continuous service but do not guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Scheduled maintenance
• Technical issues or system failures
• Events beyond our control (force majeure)

We will make reasonable efforts to notify users of planned maintenance in advance.

7. Limitation of Liability

To the maximum extent permitted by law, Spark Technologies shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages resulting from unauthorized access or data breaches beyond our control
• Third-party actions or services

Our total liability for any claims arising from your use of our services shall not exceed the amount paid by you to Spark Technologies in the twelve months preceding the claim.

8. Indemnification

You agree to indemnify and hold harmless Spark Technologies, its affiliates, officers, and employees from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms of Service
• Your misuse of our services
• Your violation of any third-party rights

9. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for:

• Violation of these terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees (if applicable)
• Any reason at our sole discretion

Upon termination, your right to use our services immediately ceases. Provisions that should survive termination (e.g., intellectual property, limitation of liability) will remain in effect.